Returns and Policies

Customer service and quality is the lifeblood of our business. If there are any issues with our work we will do everything in our power to fix the problem. Just reach out to us and we will make things right.

Cancellations:
Request a Cancellation within 12 hours of purchase. 
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Exchanges:
We do not accept exchanges, but please contact us if you have any problems with your order.
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Returns:
Because of the nature of these items, We can't accept returns for:
  • Custom & Personalized Orders
  • Items listed as *Made to Order*
  • Intimate Items, Beeswax Lip Balm, Leather Conditioner (for Health/Hygiene reasons)
  • Items on Sale
  • Used Items
Conditions of Returns for Eligible Items: 10% Restocking Fee & Buyer Pays Return Shipping. A refund will be granted once your item has been returned to us safely in original condition. If an item is not returned in original condition, the customer is responsible for any loss in value.
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Production / Processing: The time we need to produce an order for shipping varies. For details, see individual items.
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Shipping: Estimated Shipping Times: North America: 3-5 business days. We do our best to meet these shipping estimates but cannot guarantee them. You will receive an e-mail when your order has been shipped.
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Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. Abel & Artemis is not responsible for delays due to customs.
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Privacy Policy

We only use your Shipping & Billing Information:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
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We strongly believe in exemplary customer service and endeavor to ensure our customers are always happy, satisfied, and feel comfortable to ask any question at any time. Contact Us
© 2018 Abel & Artemis